Privacy Policy

1. Overview of This Privacy Policy

This Privacy Policy explains how Align Now Inc. collects, uses, stores and protects information when you visit the alignnow.buzz website or use any of our services. It covers the website itself, our computer systems design work, our computer integrated systems design work, and the systems and documents we produce for clients. The words we, our and the Company all refer to Align Now Inc., a company incorporated under the laws of Canada, with its registered address at 503-7700 Hurontario St, Brampton - L6Y 4M3, Canada. The word you refers to any visitor, client, partner or user of our website and services.

The website and the services described on it are developed and operated by the developer AlignNow, the operating brand of Align Now Inc. We built this website and its services with privacy in mind, and we apply the same discipline to your information that we apply to the systems we design for clients: deliberate, documented and measured.

We encourage you to read this policy in full before you use our services so you understand what information we hold and how we protect it. If you have questions after reading, contact us at request@alignnow.buzz or call +16314264807. We review this policy regularly and we update it whenever our practices change. The date at the top of this page tells you when the current version was last reviewed.

This policy does not cover the information that our clients control in their own systems. When we design or maintain a system for a client, the client decides how data within that system is handled, and we act under the client instruction as a processor. That relationship is described in the agreement we sign with each client. If you have questions about data held in a system operated by one of our clients, please contact that client directly.

2. Information We Collect

We collect information that you give us directly, information that we gather automatically when you use our website, and information that comes to us through the work we do for clients. In every case we limit what we collect to what we genuinely need, and we collect nothing for its own sake.

Identity and contact information includes your name, your email address, your phone number, your company name, your job title and your postal address. You provide this information when you submit the contact form, when you email us, when you call us or when you engage us for a project.

Technical information includes your internet protocol address, the type and version of the browser you use, your operating system, your device type, the pages you visit, the date and time of your visit, and the website that referred you to us. We gather this information through server logs and through the cookies and similar technologies described later in this policy.

Project information includes the descriptions of your business, your systems, your data and your requirements that you share with us during an engagement. This can include drawings, documentation, configuration files and samples of data that you give us so we can design, integrate or improve a system.

Communication information includes the content of emails, notes from phone calls and records of our meetings. We keep this material so we can serve you consistently and so our team can recall the details of your project when you return to us.

We avoid collecting sensitive information such as health data, racial origin, political opinions or biometric data, and we ask you not to send us this kind of information unless a specific engagement requires it and we have agreed to handle it in writing.

3. How We Collect Your Information

We collect information in four main ways. First, you give it to us directly when you fill in a form, send an email, speak to us on the phone or share documents. Second, we collect it automatically through our website using cookies, log files and analytics tools. Third, we receive it from third parties such as business partners, industry contacts or colleagues who refer you to us. Fourth, we create it ourselves during an engagement in the form of designs, plans, reports and documentation.

Where you provide information about another person, such as a colleague or a subcontractor, you confirm that you have the right to share that information with us and that the person understands how their information will be used, in line with this policy.

We do not buy personal data from data brokers, and we do not use scraping or other hidden methods to collect information about people who have not chosen to deal with us. Any information we hold about you can be traced to a contact you made with us, a form you completed, or work we did for your organisation.

4. How We Use Your Information

We use the information we collect for clear and limited purposes. We use it to respond to your enquiries, to prepare proposals, to deliver design and integration services, to provide support and maintenance, and to keep you informed about the progress of your project.

We also use information to operate and improve our website, to personalise your experience, to detect and prevent fraud or misuse, to meet our legal and accounting obligations, and to exercise or defend our legal rights. These purposes overlap in practice, and a single piece of information may serve more than one of them at the same time.

Where we rely on your consent for a particular use, such as sending promotional material, we ask for that consent separately and you may withdraw it at any time by contacting request@alignnow.buzz. Where we rely on a legitimate interest, we balance that interest against your rights before we act, and we document the reasoning so the decision is transparent.

We do not use your information to make automated decisions that produce legal effects or significantly affect you. Any profiling we carry out is limited to improving the relevance of our communications, and you can always ask to be removed from such lists.

5. Lawful Bases for Processing

Canadian privacy law, and the law of other jurisdictions where our clients are based, expects organisations to have a proper basis for handling personal information. We rely on four main bases, and we choose the one that fits each activity.

Consent is our basis when you give us information voluntarily, such as completing a contact form or joining our mailing list. Contract is our basis when we process information to prepare for or to perform a contract with you, such as carrying out a design engagement or providing managed care. Legal obligation is our basis when we must keep records for tax, accounting or regulatory purposes. Legitimate interest is our basis when we use information in ways that a reasonable person would expect, such as keeping our website secure or improving our services, and where your interests and rights are not overridden.

If the basis for a particular use of your information changes, for example from consent to legitimate interest, we will tell you about the change and, where the law requires it, we will ask for fresh consent before we continue.

6. Cookies and Similar Technologies

Cookies are small text files that a website places on your device. They help a site remember your preferences, understand how visitors use the site and keep a session working. We use a small number of cookies for essential operation and for analytics.

Essential cookies keep the website working, such as remembering your navigation choices during a single visit. Analytics cookies help us understand which pages are most useful, how long visitors stay and whether any page fails to load correctly. We use this information in aggregate, and we do not use it to build a profile of an individual visitor.

You can control cookies in your browser settings. You can block cookies entirely, delete cookies when you leave a site, or receive a warning before a cookie is placed. If you disable essential cookies, parts of the website may not work as expected, although the pages of this site will still load correctly.

We do not use cookies to run advertising on this website, and we do not share cookie data with advertising networks. The cookies we set are limited in number and in purpose, and they expire on a short schedule.

7. How We Share Your Information

We do not sell, rent or trade your personal information. Sharing happens only in the limited circumstances described in this section, and we treat each act of sharing as a decision that must be justified rather than a routine step.

We share information with service providers who help us run our business, such as hosting providers, email providers, accounting software and professional advisers. Each provider receives only the information it needs to perform its task, and we require each one to protect that information to a standard consistent with this policy.

We may share information with a buyer or a successor if we sell or transfer all or part of our business or assets, or during the due diligence for such a transaction. In that event we will keep your information protected by the same obligations, and we will tell you about the change through a notice on our website.

We may disclose information when the law requires it, such as in response to a court order, a lawful request from a regulator or an investigation, or to protect the rights, property or safety of the Company, our clients or the public. In each case we disclose only what the circumstance requires.

Where we share information in a form that cannot identify a person, such as aggregated statistics or anonymised records, this policy does not restrict that sharing, because the information no longer relates to an identifiable individual.

8. Service Providers and Data Processors

Like most professional firms, we rely on a small number of service providers to deliver our services. These include web hosting companies that keep our website online, email and communication platforms that carry our messages, software vendors whose tools we use for design and documentation, and firms that support accounting and administration.

Where a provider needs to process personal information on our behalf, we put in place a written agreement that sets out what the provider may do with the data, how it must protect the data and how long it may keep it. We choose providers with strong security practices, and we review our list of providers on a regular schedule.

We do not authorise any provider to use your personal information for its own purposes, to sell it or to disclose it to third parties without our instruction. If a provider cannot meet our standards, we stop working with it and we move the data under controlled conditions.

9. International Data Transfers

Align Now Inc. is based in Canada, and the primary place where we store and process information is Canada. From time to time, information may be processed by service providers located in other countries, including the United States, in the course of providing our services to you.

Whenever we transfer personal information across borders, we apply safeguards appropriate to the destination. These safeguards include contractual clauses that require the recipient to protect the data to a standard consistent with Canadian privacy law and with this policy. We select destinations and providers with the same care we apply to every technical decision we make.

You should be aware that any jurisdiction in which data is stored or processed may have laws that differ from the law of your own country. If you have concerns about a particular transfer, contact request@alignnow.buzz and we will explain the safeguards we rely on for that transfer.

10. Data Retention

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. When information is no longer needed, we delete it or anonymise it so that it can no longer identify a person.

Enquiry information, such as contact form submissions, is kept for a reasonable period so we can answer follow up questions, typically for two years from the date of the last contact. Project information is kept for the life of the engagement and for a further period after the work ends so we can support the systems we delivered and meet our professional obligations.

Financial and tax records are kept for the period required by Canadian law, which for accounting records is generally six years. Where a legal dispute or a regulatory request exists, we may hold the relevant information until that matter is resolved, even if the normal period has passed.

Our retention periods are documented internally, and we run a periodic review to confirm that we are not holding data for longer than we should. You can always ask us what we hold and how long we intend to keep it.

11. Security of Your Information

We take the security of your information seriously. We apply technical, administrative and physical measures that are appropriate to the sensitivity of the information we hold and to the risks it faces. Security is designed into our systems rather than added as an afterthought.

On the technical side we use secure connections for our website, restricted access to the systems that hold your data, encryption where it is practical, and a regular review of our configurations. On the administrative side we train our team, we limit access to information on a need to know basis, and we review our practices whenever we change the way we work.

No method of transmission or storage is completely secure, and we cannot guarantee that information will never be accessed in an unauthorised way. If we become aware of a security incident that affects your personal information, we will investigate it promptly, we will take steps to contain and correct it, and we will notify you and the relevant authorities as the law requires.

We expect our team and our providers to report concerns without delay, and we treat a reported concern as a sign of good judgement rather than as a problem to be hidden.

12. Your Rights and Choices

Depending on where you live, you may have rights over the personal information we hold about you. These include the right to access a copy of your information, the right to correct information that is inaccurate, the right to delete your information, the right to restrict or object to certain processing, and the right to receive your information in a portable form.

You may also withdraw any consent you have given, and you may ask us to stop sending you marketing material at any time. Withdrawing consent will not affect the lawfulness of processing that happened before the withdrawal, and we will not make it difficult for you to change your mind.

To exercise any of these rights, contact request@alignnow.buzz. We will respond within the period required by applicable law, usually within thirty days. We may ask you to verify your identity before we act, and we may ask for a little more detail where we need it to locate the data you are asking about. These checks exist to protect your information, not to delay you.

If you are not satisfied with how we handle a request, you may complain to the Office of the Privacy Commissioner of Canada or to the privacy authority in your province or country. We will treat a complaint seriously and we will cooperate with any investigation that follows.

13. Privacy for Children

Our website and services are directed at businesses and at adults, and we do not knowingly collect personal information from children. For the purpose of this policy, a child is a person under the age of thirteen, or such younger age as the law of your jurisdiction sets.

If you believe that a child has provided us with personal information without the consent of a parent or guardian, contact request@alignnow.buzz. We will take reasonable steps to remove that information from our systems and to confirm that it has been deleted.

We take this obligation seriously. We review our data collection points to make sure that nothing on our website is designed to attract or to collect information from children, and we keep this review as part of our regular maintenance of the site.

14. Third Party Websites and Links

Our website may contain links to websites and online services operated by other organisations. These include the websites of clients, industry bodies and technology vendors that we mention in our materials.

We are not responsible for the privacy practices of those websites. When you leave our site and follow a link to a third party site, the privacy policy of that site applies to the information you provide there. We encourage you to read the privacy policy of every website you visit.

A link to a third party site does not mean that we endorse the site or that we are connected with its operators. If you have a concern about a link you followed from our website, tell us about it and we will review whether the link should remain.

15. Analytics and Site Data

To understand how our website is used, we collect aggregate statistics about visits. These statistics tell us how many people visited, which pages they opened, how long they stayed and which browsers or devices they used.

We use this information to find pages that confuse visitors, to fix technical problems and to decide where to invest in the content of the site. The statistics are aggregated, which means we do not use them to track an individual across the internet or to identify who you are.

If you prefer that your visits to our website are not included in these statistics, you can disable cookies in your browser or use a private browsing window. Doing so will not affect your ability to read our content or to contact us, and we will still respond to your messages exactly the same way.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, in the law or in our practices. When we make a material change, we will update the date at the top of this page and, where practical, we will post a notice on our website.

Material changes take effect on the date they are published. If a change narrows your rights or expands what we may do with your information, we will take reasonable steps to draw your attention to it, including by email where we hold a current address for you.

We keep the previous version of this policy on file so that any change is traceable. If you would like to see how an earlier version read, contact request@alignnow.buzz and we will provide it to you.

17. Contact Information

If you have a question, a concern or a request about this Privacy Policy or about the personal information we hold, contact us at any of the addresses below.

Company: Align Now Inc.
Address: 503-7700 Hurontario St, Brampton - L6Y 4M3, Canada (CA)
Email: request@alignnow.buzz
Phone: +16314264807

We will acknowledge your message promptly and we will respond fully within the period required by law, usually within thirty days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada for guidance on the next step.